Refund & Returns Policy

Last Updated: 23rd April, 2026

At IMAVUG, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, this policy explains how returns and refunds are handled.

1. Eligibility for Returns

You may request a return if:

• The item is unused, unopened, and in its original packaging
• The return request is made within 7 days of delivery
• The item is defective, damaged, or incorrect upon delivery

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return, unless they are defective or incorrect:

• Fresh produce (fruits and vegetables)
• Perishable goods (e.g., dairy, frozen foods)
• Opened or used personal care items
• Items marked as non-returnable

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

• Please notify us within 24 hours of delivery
• Provide clear details and, where possible, photos of the item

We will arrange a replacement or refund as appropriate.

4. Return Process

To initiate a return:

1. Contact our support team with your order number and reason for return
2. Our team will guide you on the next steps
3. Approved returns may require pickup or drop-off, depending on your location

5. Refunds

• Refunds are processed after the returned item has been received and inspected
• Approved refunds will be issued via the original payment method
• Processing time may take 3–7 business days, depending on your payment provider

6. Exchanges

We may offer exchanges for:

• Defective items
• Incorrect items delivered

Exchange availability depends on stock.

7. Delivery Fees

• Delivery fees are non-refundable, except in cases where the error was on our part
• If a return is approved due to our mistake, we will cover the return cost

8. Cancellations

Orders can only be cancelled before they are processed or dispatched.
Please contact us immediately if you need to cancel an order.

9. Contact Us

If you have any questions or would like to request a return or refund, please contact us:

•  Email: info [at] imavug.com
•  Phone/WhatsApp: 08011111111

Our Commitment

We strive to provide quality products and a smooth shopping experience. Your satisfaction is important to us, and we are here to help resolve any issues quickly and fairly.

IMAVUG — Everything You Need, All in One Place.