Frequently asked questions

Simply browse products, add items to your cart, and proceed to checkout. Follow the steps to complete your order.

You can browse without an account, but creating one allows you to track orders and enjoy a faster checkout.

Orders can only be modified or cancelled before they are processed. Please contact us immediately for assistance.

Yes, we offer delivery to your selected location within our service areas.

Delivery timelines vary, but most orders are delivered within 24–48 hours.

Yes, we offer a local pickup option. You will be notified when your order is ready.

We accept secure online payments and other available payment options at checkout.

This depends on your location and order type. Available options will be shown at checkout.

Items can be returned within the specified period if unused and in original condition. Perishable goods are not returnable unless defective.

Contact our support team with your order details, and we will guide you through the process.

We strive to keep products available, but some items may go out of stock due to demand.

Yes, we are committed to providing quality, fresh, and genuine products.

You can reach us via our Contact Us page, email, or WhatsApp for quick assistance.

Yes, businesses can partner with IMAVUG. Please visit our “Become a Vendor” page for more details.